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Knowledge Base
Knowledge Base
Getting Started
All about IT Services & Getting Started
10
Locating an asset tag
Creating a Service Desk account
Submitting a support request via the portal
Submitting a support request via email
Checking for whole school IT problems
See all 10 articles
Cashless Catering
7
Introduction to our biometric cashless canteen
Cashless Catering FAQ's
My child is entitled to free school meals, why have I received a reminder about their balance?
Why am I receiving an error message advising me that I cannot purchase more than one of this item?
How do I top up my child’s dinner money account?
See all 7 articles
Desktop Applications
Microsoft Office
5
Enabling the Shared Workbook feature in Excel
Using presenter view in PowerPoint
Password protecting an Excel document
Convert PDF Using Microsoft Word
If your PowerPoint presentation is not displaying correctly via projector
One Drive
2
How to upload files to OneDrive
Creating a shared file within OneDrive
SIMS
4
How to view a rooms timetable
How to view a students timetable
Import Student Photos
Manually force a SIMS update check
Microsoft Outlook
14
Use Outlook on your iPhone or iPad
How to find a staff members email in Outlook
How to block junk senders in Outlook
Setting automatic out of office replies via Outlook
Adding to Safe Senders List in Outlook
See all 14 articles
Adobe Reader / Adobe Acrobat
1
Changing the PDF icon to a PDF preview
Windows
3
Create a ZIP Folder
Tray Status Configuration
Adjusting Display settings
ABTutor
1
ABTutor Guide
Promethean / Activ Software
2
ActivManager Turn off Projector Warning
Connect to ClassFlow
Zoom
2
Zoom How Do I Host A Video Meeting?
Changing the video layout of the Zoom Room display (Active Speaker View and Gallery View)
Hardware
SMART
4
Enable SMART Ink
Calibrate a SMARTboard using the Pen Tray
Calibrate a SMARTboard using SMART Settings
Convert a SMART notebook to Powerpoint
Audio
1
Troubleshooting audio issues
Mobile Devices
6
Using the WiFi
Setting a passcode on an iOS Device
Setting a passcode on an Android Device
Adding a proxy server on a Android Device
Setting a proxy on a iOS Device
See all 6 articles
Telephones
4
Dial an external contact
Clearing a false voicemail
Record your voicemail message
Setting up a call forwarding toggle button
Printers
5
Scanning to a USB on a Samsung CLX-6260
Scanning to a USB on a Samsung MFD
Setting up Easy Document Creator
Scanning using the Staff Room Photocopier
Using the Staff Room shredder
Digital Signage
1
Submitting requests for Digital Signage
Laptops & PCs
8
New offsite laptop
New surface device
Setting a proxy on a Windows Device
Setting a proxy on a MacOS Device
Setting a proxy on a ChromeOS device
See all 8 articles
Main Hall
4
Turn the sound and video on
Turn the sound and video off
Change the video input
Use the wireless microphone
Promethean
1
Calibrate your Promethean board
Franking Machine
1
Frank a item
Follow Me Printing
1
Follow Me Printing
Web Applications
Connect VLE
8
Assigning positive badges to a student
Creating a new homework task
Creating a ConnectVLE account
Updating an existing homework task
Removing a badge from a student
See all 8 articles
Google Apps
18
How to access your emails online
How to access your calendar online
How to block junk senders in Gmail
Setting out of office messages via Gmail
Using Outlook with a Gmail account
See all 18 articles
Egress Switch
19
Sending a secure email via Egress Switch
Sending secure email from offsite or via the web
How to track encrypted information in real-time
How to revoke access to secure emails
How to manage user access in real-time
See all 19 articles
Remote Access
5
Using SonicWall Remote Access
Using Remote Access from a iPad or iPhone
Using Remote Access on a Mac
Reinstall ActiveX Components
Using SonicWall NetExtender
Office 365
14
Download Microsoft Office on home device
Access your emails online
Download Office apps for your phone
Block senders within the Outlook Web App
How to set automatic replies on the Outlook Web App (OWA)
See all 14 articles
IRIS Connect
4
Viewing a live IRIS session
Creating an IRIS Connect reflection
Setting up the IRIS Discovery Kit
Viewing a past IRIS Connect session
Social Media
5
Securing a Facebook Profile
Facebook privacy check up on an IPhone
Securing an Instagram account
Securing a Twitter account
Disable tweet location on Twitter
CPOMS
1
How to activate 2FA
3CX Telephone Service
4
3CX Web App Set-up
Create a conference call
Make a call in the web app
The 3CX iOS App
Loom
2
Creating a google slides video using loom
Installing loom Chrome extension