Please make sure you are connected to the WiFi network before you do the below steps.
On the keyboard please press windows button and R at the same time
In the box that appears type type ipconfig /release and then click enter
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43193419199/original/jGv6mc-XFLlqbQIEoPfgoBUWSjOl7SAYlQ.png?1612182624)
In the box that appears type type ipconfig /renew and then click enter
Reboot the laptop